Returns, Refunds & Warranty

Two different rights apply, and they are easy to confuse. This page keeps them separate so you know which one you are using.

1. Cooling off — you changed your mind (7 days)

Section 44 of the Electronic Communications and Transactions Act gives you the right to cancel an online purchase within 7 days of receiving it, without giving any reason and without penalty.

To use it:

1. Email shop@burikashop.co.za with your order number within 7 days of delivery.
2. Send the goods back to us complete and in the condition you received them — all accessories, cables, manuals and the original packaging.
3. We refund the price you paid within 30 days of the cancellation.

You pay the cost of returning the goods. If the item comes back incomplete or damaged through use, we may reduce the refund to reflect that.

The cooling-off right does not apply to software, licences or digital keys once unsealed or activated, or to items made or configured specially to your order.

2. Defective, damaged or not as described (6 months)

Section 56 of the Consumer Protection Act gives you 6 months from delivery to return goods that are defective, unsafe, or not as described. You choose whether you want a repair, a replacement or a refund — that choice is yours, not ours.

In this case we pay the return shipping. Tell us within a reasonable time of noticing the problem and we will arrange collection.

This does not cover damage you caused, ordinary wear, or failure to follow the manufacturer's instructions.

3. Arrived damaged or incorrect

Please check your parcel on delivery. If it arrives visibly damaged, or the wrong item is inside, tell us within 48 hours with photographs of the box and contents. We will collect it at our cost and send the correct item or refund you in full.

4. Warranty beyond 6 months

After the 6-month CPA period, the manufacturer's warranty applies for the remainder of its term. We log the claim with the distributor or the manufacturer's service centre on your behalf and keep you updated. Turnaround is set by the manufacturer, not by us — we will give you a realistic estimate at the time rather than a promise we cannot keep.

Warranty does not cover accidental damage, liquid damage, power surges, unauthorised repair, or consumables such as batteries and toner beyond their rated life.

5. How to start a return

Email shop@burikashop.co.za or call 015 297 0033 with:

• your order number
• what the item is, and what is wrong with it (or that you are cooling off)
• photographs, if it is damaged or faulty

We reply with a return reference and where to send it. Please do not send anything back before you have that reference — unmarked returns are difficult to match to an order.

6. Refunds

Refunds go back to the bank account the payment came from. We do not refund to a different account. Cooling-off refunds are made within 30 days; refunds for defective goods are made as soon as the return is received and confirmed.